Delivery

Order & Delivery

How to order

To order at DocHorse.com – the number 1 webshop in Europe – is very easy.

Step 1 Put the desired product into the shopping cart

  • Put the desired product with a click on the “Add to Cart”-button into the shopping cart.
  • With a click on “My cart” in the right hand corner you have the possibility to look at your products and to adjust your shopping cart.
  • Click on the green “Checkout” button in order to check out.


Step 2 Filling in personal data

In order to handle your order we ask you kindly to give us some personal information. Do you already have a personal account at DocHorse.com? If yes, please just log in with your e-mail-address and your password. In this manner you do not have to file in your personal data again. You can also choose the shipping and payment method on this order page.

Step 3 Finish your order

In order to successfully complete your order click on the green “Place order now” button. You are forwarded to our external payment provider where you can complete your order.


Delivery time

We deliver from Monday to Friday to your home address, to your workplace or to any other desired address of your choice (where someone can accept the package during the day). If your order is in stock and you have placed your order before 16 o’clock your order is shipped to you within 1-2 working days. No responsibility is taken for the correctness of the information given on the website concerning goods in stock. The indication given on the website is not a guarantee for the disposability of the product. If your order is not in stock we will get in touch with you as soon as possible concerning the delivery time of your order. In the moment where your order leaves our warehouse you receive an automatic e-mail with a Track & Trace code. It is also possible to pick up your order at our head office in Utrecht. For this option you should contact us first in order to arrange a pick up date and time.


Delivery

DocHorse choses DHL Europlus. The main reason why DocHorse choses to work together with DHL is the reason that DHL has an own network and does not work together with subsidiaries. DHL has its own staff, which is why everyone makes an equal effort to deliver your package as soon as possible.

In the table below you can find the delivery costs for a wide selection of countries and the amount of value of goods from which the delivery is free of charge. If your country is not listed in the list below, please contact us for information regarding your delivery costs.

 

Country

Delivery costs

Free delivery above

The Netherlands

€ 3.95

€ 75.00

Belgium

€ 4.95

€ 100.00

Denmark

€ 13.95

€ 250.00

Germany

€ 5.95

€ 150.00

France

€ 7.95

€ 200.00

Finland

€ 16.95

€ 250.00

Greece

€ 19.95

€ 500.00

Great Britain

€ 9.95

€ 250.00

Ireland

€ 14.95

€ 250.00

Italy

€ 13.95

€ 250.00

Luxembourg

€ 6.95

€ 150.00

Liechtenstein

€ 19.95

€ 500.00

Norway

€ 39.95

€ 500.00

Austria

€ 13.95

€ 250.00

Poland

€ 14.95

€ 250.00

Portugal

€ 14.95

€ 250.00

Slovenia

€ 19.95

€ 500.00

Spain

€ 13.95

€ 250.00

Czech Republic

€ 19.95

€ 500.00

Sweden

€ 13.95

€ 250.00

Switzerland

€ 39.95

€ 500.00