Terms and Conditions of DocHorse
On all our products we apply the following delivery and payment conditions:
All prices are in Euro and including VAT.
Couponcodes and gift vouchers cannot be used in combination with other special offers, only on non-discounted items.
Note: you can use a gift certificate or Coupon code only if you are logged in with your own account. Discount codes do not apply to already discounted items.
For transport / administration and shipping costs outside of the Netherlands, DocHorse charges from € 5.95 if the total amount of the order is under the € 100.- More information regarding freight charges to your country can be found via this link
All offers from DocHorse are without obligation. Offers shall be subject to availability of the product. When a product is no longer available, we will contact you immediately and offer you an alternative product. You can also get the money refunded to your account.
The discounts that we express in our communications are intended for our regular customers, or those who have an account on the site. If you don't have an account at DocHorse.com the discount percentage may vary.
DocHorse has the right to change prices and to correct any type errors. When any of this would be in your disadvantage, you will be notified by email. You will then have the right to cancel your order.
When you place an order, your information is not passed on to third parties. The Law of Personal Registration is applicable.
DocHorse accepts no responsibility regarding the use of products during events or competition. The rules of the organisation of these Events and Competitions should be followed at any time. As a result of the dynamic developments in legislation and prohibited substances, the legislation should be checked regularly by the riders and horse owners.
DocHorse is not liable for the discomfort and damages as a result of exceeding delivery times. When your order is not in stock you will be contacted about the delivery time. Should the delivery time will not be acceptable for you the order will be cancelled automatically.
Images of products may appear different on the website from what you ordered. Of course, you will receive the right product in your order.
When canceling an order paid with direct debit your money will be back into your account within 35 days, when you paid with credit card the refund is within 28 days, with a payment by iDeal this will be within 4 days.
This is free of charge.
We can understand that you want to have your money refunded faster. This is also possible, please send us an e-mail with your IBAN and BIC number on firstname.lastname@example.org. We charge € 1.95 for administration costs.
DocHorse never delivers products from which the prices are € 0.-.
Because of the environment, we like to waist packaging material as little as possible and send as many products from an order at once. Please consider the longest delivery time when the delivery time of mutiple products are not equal.